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Inspections, Enforcement & Escalation

This section supports inspections and regulatory scrutiny, providing guidance, templates, and evidence to manage enforcement action, complaints, and escalations confidently and lawfully.

Free Resources

How to Serve a Section 21 Guide

A step-by-step guide explaining when and how landlords can lawfully serve a Section 21 Notice, including eligibility checks, required documents, notice periods, service methods, and common mistakes to avoid.

Rent increase Section 13: Full Landlord Guide

A complete guide for issuing a rent increase under Section 13, including legal rules, notice periods, and best-practice steps.

The Renters' Rights Act Full Guide

A complete guide to the Renters’ Rights Act, explaining key changes, tenant protections, landlord obligations, and how to stay compliant with the new legislation.

What Counts as a Complaint Guide

A practical guide to help landlords identify when a tenant enquiry or repair issue becomes a complaint, with examples to avoid misclassification and escalation.

Paid Resources

Section 8 Grounds for Possession - Landlord guide

A guide explaining the grounds for possession under Section 8 and when they may be used.

Landlord Record Retention Guide

A guide explaining how long landlords should retain key documents and records for compliance purposes.

What Councils Can Ask to See - Evidence Checklist

A checklist outlining the documents and evidence local authorities may request during inspections or investigations.

Complaint Response Template

A written response template used to formally reply to tenant complaints.

Landlord Complaints Procedure

A clear procedure setting out how tenant complaints are handled and responded to

Inspection 24-Hour Entry Notice Template

A notice providing the required advance warning to a tenant of a routine property inspection, issued in line with legal access requirements.

Final Warning Breach of Tenancy Letter

A final formal notice issued where a tenant has breached tenancy terms, clearly stating the breach, required remedial action, and possible enforcement outcomes.

End of Tenancy Confirmation Letter

A confirmation letter sent to a tenant at the end of a tenancy, summarising key end-of-tenancy arrangements, responsibilities, and next steps.

Antisocial Behaviour Warning Letter

A written warning to notify a tenant of reported antisocial behaviour, outlining the issue, required actions, and potential consequences if the behaviour continues.

Access Refusal Warning Letter

A formal letter used to address repeated refusal of access by a tenant for inspections, repairs, or statutory safety checks, setting out expectations and next steps.

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