Tenant Management & Communication
This section supports effective tenancy management, from onboarding and communication to rent, behaviour, and day-to-day issues, helping maintain clear records and positive landlord-tenant relationships.
Free Resources
Bin Storage and Waste Rules Poster
A clear poster outlining proper bin storage, waste disposal, and recycling rules to help tenants maintain a clean and compliant property environment.
Waste & Recycling Guide for Tenants
A practical guide to waste disposal, recycling, and good waste management practices for tenants.
Tenant Welcome Pack
A comprehensive welcome pack for new tenants, including essential documents, property information, and contact details.
Tenant Housekeeping Guide
A practical housekeeping guide for tenants, offering tips to maintain property condition, reduce damp, and prevent avoidable damage.
Antisocial Behaviour Warning Guide
A practical guide for managing and issuing antisocial behaviour warnings, including legal considerations and best-practice communication with tenants.
Deposit Protection Rules Guide
An overview of tenancy deposit protection rules, including legal deadlines, prescribed information, approved schemes, and landlord responsibilities.
Documents to Give Tenancy at Start of Tenancy Guide
A clear checklist of all documents landlords must provide to tenants at the start of a tenancy, including legally required information and best-practice materials for a smooth move-in.
HMO Licensing Rules Guide
An overview of mandatory HMO licensing rules, criteria, and compliance duties for landlords managing shared accommodation.
Prescribed Information (Deposit) Guide
A template outlining all mandatory deposit protection information that must be issued to tenants in line with UK legal requirements.
Paid Resources
Assured Shorthold Tenancy Agreement (AST)
A standard tenancy agreement setting out the legal terms and conditions of an assured shorthold tenancy.
Tenancy Onboarding Checklist
A checklist covering key actions and documents required at the start of a new tenancy.
Three-Letter Arrears Pack
A structured set of letters used to escalate rent arrears management in a clear and documented manner.
Shared Kitchen Rules Poster
A poster outlining rules for cleanliness, safety, and shared responsibility in communal kitchen areas.
Rent Collection Policy
A policy document setting out how rent is collected, managed, and followed up in line with tenancy terms.
Payment Plan Agreement
An agreement documenting an agreed repayment plan where rent arrears or outstanding charges exist.
Maintenance Request Form
A structured form for tenants to report maintenance issues clearly and consistently.
Keep Bathroom Clean Poster
A visual reminder for tenants promoting cleanliness and hygiene in shared bathroom areas.
House Rules Poster
A clear, tenant-facing poster setting out property rules and expectations for behaviour and shared living.
HMO Rules Template
A rules document outlining expectations for behaviour, shared spaces, and compliance in a licensed HMO property.
Guarantor Agreement Form
A formal agreement setting out a guarantor’s legal responsibilities for rent and tenancy obligations.
Emergency Contact Sheet Template
A tenant-facing sheet setting out key emergency contact details for repairs, safety issues, and out-of-hours situations.
Rent Increase - Section 13 Notice Letter
A compliant Section 13 notice template used to formally propose a rent increase for an assured periodic tenancy, in line with statutory requirements.
Rent Arrears Notice
A notice informing a tenant that rent arrears have accrued, setting out the outstanding balance, payment expectations, and potential next steps.